Support

Support included

By subscribing to Multi-Diag 360°, make the most of a comprehensive range of services included in your subscription.

  ACTIA Connect

Join the user community and make the most of numerous online services: begin with ease, use advanced functions, receive the latest software updates, consult online help sections, etc...
(Internet connection required).

  Hotline

Telephone assistance (multi-language, freephone number).

Request assistance by e-mail directly from Multi-Diag 360°.

Remote support for your tool.

Instant Messaging.

Support handles questions related to your Diagnostic tool:

• Software:activation, installation assistance, use, configuration, diagnostic, fault code interpretation, etc.
• Equipment:(after-sales service, exchange, accessories etc.).

  Hotline & vehicule repair

This support (optional) deals with assistance requests related to the repair or breakdown of the vehicle.

  3-year guarantee

The 3-year guarantee is included for Mobile 3 and XG Master* as well as for the Communication Interface sold as part of these offers. With the Access offer, the communication interface is guaranteed for 1 year.

*For XG Master, order received before 31/12/2017

  Standard exchange in 48 hours

In the event of failure, your equipment is exchanged and replaced on site in 48 hours.